How do I return it?
If you want to return your order, you must contact our customer service or write an explanation about the reason for the return and enclose the package when you return.
Online shop: Silkemyk
Address: Sjøfartsgata 14, 7715 Steinkjer, Norway.
Open: Monday to Friday: 09:00 – 16:00.
Right of withdrawal
According to the Right of Cancellation Act, you as a consumer have the right to cancel your purchase within 14 days of receiving the goods. These terms and conditions apply both to distance trading and to trading in our stores.
If you want to make use of the right of withdrawal, you must notify the seller as soon as possible and at the latest by the day the deadline expires.
The right of withdrawal should give you the opportunity to examine the item carefully before you decide whether you want to keep the item. It may be necessary to open parts of the packaging to examine the product's nature, properties and function. The right to examine the item is limited and can be compared to the examination you can carry out if you buy goods in a shop.
If your use and examination of the item goes beyond what is reasonable and necessary, it is possible that you will have to pay compensation to us because the item has lost value. However, you do not lose the right to cancel even if you have gone beyond the right of examination, or started using the product in the usual way, as long as you cancel within the cancellation period.
You must first bear the costs of the return and get them reimbursed when the return has been approved by us. You are responsible for ensuring that the item is returned with proper wrapping and packaging. You may be held liable for damage to the item due to careless or improper return.
Send the item in its original packaging well packed. It is required that you send the item back with a registered tracking from Posten, as you have the burden of proof that the item has been sent back.
Returns that are sent on collection will not be picked up by us. Remember to attach a proof of purchase or other documentation that the item was purchased from us. Also state your name and address as well as account number for any refund.
RefundIn the event of a refund of the amount paid, this is done exclusively to the same payment method that was used for the purchase. All payments will be made 14 days after you have sent us the necessary information and we have checked your return.