Privacy
At Digital Marketing AS (Silkemyk), we are concerned that personal information about our customers, suppliers and others is handled in a good way. This privacy policy gives you a more detailed description of how we process personal data in our business and when you buy from us via our website or are in contact with us in another way, such as e.g. via e-mail, telephone, my page or contact us form.
Below you will therefore find information about the personal data that is collected, why we do this and your rights related to the processing of the personal data.
The controller for the personal data we process is Digital Marketing AS by general manager. For questions you may have about our processing of your personal data, our contact information is as follows:
Address:
Digital Marketing AS
Sjøstranda 31
7730 Beitstad, Norway
Contact information:
Telephone: +47 929 53 442E-mail: post@silkemyk.no
Why do we collect personal data and what kind of data do we collect
Introduction
We collect and use your personal data for various purposes depending on whether it is contact information for our customers, suppliers, sending newsletters, or whether you contact us for other purposes.
Your orders
When you place an order with us, an ongoing customer relationship is created. In our system, information about name, address, telephone, e-mail and date of birth is stored. Information about products purchased from us is also registered here.
The personal information that is registered is mainly information that we need to deliver the goods to you, as well as to contact you about matters in connection with the purchase. The processing of personal data takes place on the basis of an agreement with you.
For security reasons, we also store the IP address used to register the order. We do this to prevent fraud.
We are also required to store personal data submitted in connection with orders in order to fulfill our obligations under accounting legislation, tax handling and any warranty/return handling. This means that this history is not deleted until at least five years have passed.
Customer stories
When establishing a customer relationship with us, we would like your feedback on what you think of the product. If you wish to give us your feedback, this will be published on our website with your consent. Your name will appear here if this has been stated.
USE OF PERSONAL INFORMATION FOR MARKETING PURPOSES
Receipt of newsletters
We offer existing and potential customers to receive newsletters, information about our business, product recommendations, competitions or receive other offers via e-mail and SMS.
Receiving this is voluntary, and you can unsubscribe from our newsletter. It is also easy to unsubscribe from the e-mail list by clicking on "unsubscribe from newsletter" at the bottom of the e-mail received or by contacting us by e-mail.
For existing customer relationships, information about our goods is sent in accordance with § 15 of the Marketing Act. We also send newsletters after termination of the customer relationship or others who wish to receive newsletters, but then with your consent.
Use of cookies
Our website uses cookies to be able to analyze where the traffic comes from, what is clicked on, preparation of statistics and more in order to be able to offer better websites and market our products.
Social Media
Digital Marketing AS (Silkemyk) is an active user of social media such as Facebook, Instagram, Snapchat. Please note that if you visit us via such media, the privacy policy for this website applies.
We will publish news, good offers and competitions on social media. If you participate in a competition via social media, personal information about you may be registered in our system. We base such registration on your consent.
We also use social media for direct marketing, in that advertisements about our products will be able to appear on your profile on social media.
Disclosure of personal data to others
The personal information is only passed on to others in cases where the law allows it or if it is stated in this privacy policy. This is especially in connection with delivering an order, for accounting purposes, marketing or if you have given permission for this in advance. In connection with a delivery, e.g. the service providers we use (carriers, logistics companies, banks) get access to the information they need to complete the order. The service providers are only allowed to use the information to perform their defined tasks.
Digital Marketing AS (Silkemyk.no) uses external service providers (data processors) who may process personal data on our behalf. In such cases, we have entered into written data processor agreements to safeguard information security at all stages of the processing. If you would like information about our data processors, you can contact us by e-mail.
Storage and security of personal data
We store your personal data for as long as is necessary for the purpose for which the personal data was collected. This means, for example, that personal data that we process on the basis of your consent will be deleted if you withdraw your consent.
Personal data we process to fulfill an agreement with you is deleted when the agreement has been fulfilled and all obligations arising from the contractual relationship or the law have been fulfilled.
We take security seriously and carry out regular checks to ensure that your personal data is safeguarded in a good way.
Your rights when we process personal data about you
You have a right to access the personal data we have registered about you, and can at any time demand correction, correction or deletion of the data we process.
Questions about our processing of personal data about you, correction, deletion or other matters can be directed to post@silkemyk.no . We will ask you to confirm your identity or provide additional information before we allow you to exercise your rights with us. We do this to be sure that we only give access to your personal data to you - and not to someone pretending to be you.
Right to data portability
You have the right to be provided with personal data that you yourself have given us about you, in a structured format, which can be transferred to others. This is called the right to data portability and applies to information you have given us based on consent or agreement. You can read more about the content of these rights on the Norwegian Data Protection Authority's website: www.datatilsynet.no.
Complain
If you believe that our processing of personal data is not in accordance with what we have described here or that we are in breach of privacy legislation in other ways, you can complain to the Norwegian Data Protection Authority. You can find information on how to contact the Norwegian Data Protection Authority on the Norwegian Data Protection Authority's website: www.datatilsynet.no.